Shipping policy
Shipping Policy
Last Updated: March 16, 2026
Domestic Shipping (United States)
We offer the following shipping options for all 50 states, including Alaska, Hawaii, Puerto Rico, and U.S. territories:
Calculated at checkout based on destination, package weight, and specific items ordered.
International Shipping
We ship to the following countries and regions: Australia, Austria, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, and United Arab Emirates.
International Shipping Rates
- Calculated at checkout based on destination and package weight
- Carriers: USPS and DHL Express
International Delivery Time: 7-21 business days depending on destination
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order has shipped.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package through the carrier's website.
Shipping Restrictions
- We currently do not ship to P.O. boxes for certain items
- Some remote or rural areas may experience longer delivery times
- International orders may be subject to customs duties and import taxes, which are the responsibility of the customer
Customs, Duties, and Taxes (International Orders)
International customers are responsible for any customs duties, taxes, or fees imposed by their country. Unless specifically identified, these charges are not included in our shipping costs and are collected upon delivery.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery (or expected delivery date for lost packages). We will work with the carrier to resolve the issue.
Contact Information
For shipping questions or concerns, please contact us at team@getcasualchic.com.